Shipping Policy

When is my elsushero order shipped?

Shipping is free on orders over $100. We will ship your package via FedEx or UPS Ground*, unless your location is west coast in which case we will automatically ship with UPS or FedEx Express for a 2 to 3 day Transit. Your package will take 1 to 3 days to arrive to you once it is shipped. We do not ship across weekends because shipping time extends past the effectiveness of dry ice. 

  • Orders placed on Monday will ship same day if placed before 8:00 AM EST.
  • Orders placed on Tuesday through Wednesday will ship same day if placed before 12pm EST.
  • Orders placed after 12pm EST will be shipped the following business day. 
  • Orders placed on Wednesday after 12pm thru Sunday will ship Monday, with the following exception:
  • Orders placed on Wednesday thru Thursday before 12pm will sometimes  ship for Saturday delivery depending on location. Orders going to the West Coast, Mid-west, and rural areas are typically shipped the following Monday. 
  • Note: Due to nationwide shortages and supply chain disruptions, some orders may experience delays up to 24 hours.

We are unable to ship to PO boxes or FPO or APO addresses. Currently we are able to ship only to continental US addresses

* FedEx & UPS Ground are our standard, cost-effective shipping. If you prefer to be expedite your shipment, you may upgrade your shipping method during checkout.

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