What is your return/replacement policy?
We want you to be completely satisfied with the quality of our elsushero products. If you receive fish products that are thawed or materially damaged or have other substantive problems, we will replace your products free of charge.
To request a replacement, please contact us at [email protected] with details within 7 days of receipt of products.
If it is conveniently possible to photograph the problem and attach a photo to your email, we would appreciate it. This is not a requirement, but will help our QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order.
We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.